Free Shipping On All Orders $150+

FAQs

SHIPPING
You'll be emailed a shipping confirmation when your order has left the  Paul Alan™ Footwear headquarters. If you have not received a shipping confirmation email within a few days of placing your order or there is a problem with your shipment, please reach out to us through our Contact Us.
TRACKING
Your email shipping confirmation will include your orders tracking information. If for any reason your tracking number is missing from your email or is not trackable, please reach out to us through our Contact Us
Please note: tracking information may not show accurately until it is scanned by the carrier.
SHIP TIMING
We will ship all orders out in the order they come in, within 2-3 business days. 
SHIPPING RATES
We proudly ship through the entire United States and US Territories.
All rates will be calculated at time of checkout based on the ship to location.
RETURNS
Paul Alan™ Footwear is proud to offer a 30 day return policy. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it with original tags and packaging.
  
Paul Alan™ Footwear can only accept returns for items purchased from paulalanfootwear.com.
SHIPPING RETURNS
To return your product, you should mail your product to: 
Paul Alan™ Footwear
2507 Oregon Ave 
Long Beach, CA 90806 
United States
  
You will be responsible for paying for your own shipping costs for returns due to buyers remorse. Shipping costs are non-refundable.
However, Paul Alan™ Footwear is happy to accept returns and refund or replace items if they are defective or damaged. In these situations, please contact us for a prepaid return label to be emailed to you. Paul Alan™ Footwear will not be able to issue a credit or refund for shipping cost incurred on your own. 
  
Please keep in mind that depending on where you are located, transit time may vary for your returned product to reach Paul Alan™ Footwear.
EXCHANGES
If you would like an exchange for a different item, simply follow the standard returns process and place a new order for the item you'd like. This will ensure we stock is available for the item you want.
SALE ITEMS
Only regular priced items are eligible for a full refund, unfortunately sale items are final sale.

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. As well as, notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at paul@paulalanfootwear.com.
For all other inquires, please go to the Paul Alan™ Footwear contact us page and reach out via email.